THE THRIVE METHOD™
This Privacy Policy applies to all personal information collected by THE THRIVE METHOD™ (“we”, “us”, “our”) in connection with our website, services, programs, platforms, and communications, including:
This policy also applies to our coaching services, online programs, digital products, workshops, memberships, and marketing communications.
This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable privacy laws in other jurisdictions where we operate or serve customers, including (where applicable) the California Consumer Privacy Act (CCPA) and Canada’s PIPEDA.
This Privacy Policy forms part of our broader Terms & Conditions, which govern your use of our website, platforms, and services.
1. What is “personal information”?
(a) The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
(b) If information does not identify you and cannot reasonably be used to identify you, it will generally not be considered personal information and will not be subject to this Privacy Policy.
2. What information do we collect?
The type of personal information we collect depends on how you interact with us. This may include:
Full name
Email address
Phone number
Location
Mailing or billing address
Website or business details
Payment and transaction details
Information you voluntarily provide through forms, surveys, applications, or communications
If you participate in any referral, affiliate, or partnership program, we may also collect information necessary to track referrals and process payments.
3. How we collect your personal information
(a) We collect personal information when you:
visit or interact with our website
submit forms or applications
purchase products or services
communicate with us via email, SMS, phone, or online platforms
(b) We also collect information automatically through cookies and tracking technologies to improve your experience and understand website usage.
We may use third-party analytics and advertising tools (such as Google Analytics, Meta Pixel, or similar platforms) to collect aggregated, non-personally identifiable data for performance measurement and marketing optimisation.
4. Purpose of collection
(a) We collect and use personal information to:
provide and deliver our services, programs, and products
manage client relationships and support
process payments and transactions
communicate with you regarding services, updates, or offers
improve our website, offerings, and customer experience
comply with legal and regulatory obligations
(b) We may disclose personal information to trusted service providers who assist us in operating our business, such as technology providers, payment processors, marketing platforms, or professional advisors. These parties only access information necessary to perform their services.
(c) Direct Marketing
By engaging with our website or services, you consent to receiving communications from us via email, SMS, phone calls, or automated systems (including AI-powered communication tools), where permitted by law.
We will only send communications that you would reasonably expect to receive from us. All marketing messages will include a clear option to unsubscribe or opt out at any time.
You may also request to stop receiving marketing communications by contacting us at [email protected], and we will promptly honour your request.
(d) Legal Basis for Processing
Where required under applicable privacy laws, we process personal information based on:
performance of a contract with you
compliance with legal obligations
our legitimate business interests (where your rights do not override those interests)
your consent
We are happy to clarify the legal basis applicable to your personal information upon request.
5. Access and correction
Depending on applicable laws, you may have the right to:
access personal information we hold about you
request correction of inaccurate or outdated information
request deletion of your personal information (where legally permitted)
object to or restrict certain processing activities
request portability of your data where technically feasible
withdraw consent at any time
To exercise any of these rights, please contact [email protected]. We will respond in accordance with applicable legal requirements.
6. Complaint procedure
If you have a complaint about how we handle your personal information, please contact us at:
Email: [email protected]
We will review your complaint and may request additional information to better understand your concern. If we determine that your complaint is valid, we will work with you to resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or, where applicable, your local data protection authority.
7. Overseas transfers
Your personal information may be stored or processed using cloud-based services located outside Australia, including in countries such as the United States or Canada.
We take reasonable steps to ensure that any overseas service providers handle your personal information in a manner consistent with the Australian Privacy Principles and this Privacy Policy.
8. Data retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When information is no longer required, it is securely deleted or anonymised.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. The updated version will be published on our website, and we encourage you to review it periodically.
10. Contact us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Last updated: 10 January 2026